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Custumer Satisfaction Questionarre
The person who fills the form
Name and Surname
Name of the Company
You position
Phone Number
Fax
EMail
1
2
3
4
5
How easy was it to reach your customer representative
How fast was your customer representative returned to you with a solution or follow up
Your Customer representative’s attitude towards your needs
Your satisfaction with the service you have been provided by your customer representative
The speed of solution or correction
How easy was it to reach upper management when you needed
Innovation, openness to change, and use of technology
The punctuality, accuracy, and quality of the service
Your satisfaction with value when service is appraised by the price
Your trust on our firm
1
Bad
2
Inadequate
3
avarage
4
Good
5
Very Good
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